Tuesday, January 5, 2010

THE LATEST IN CRIME FIGHTING

Nigel Osprey sits in front of his television set with a can of beer in his hand, slowly raising it and taking a luxurious sip. A sound escapes his wet lips ‘ah…..this is life!’

He is enjoying the sport program on television, holding his favourite brew in his hand as symbol of freedom, whilst stabilising a family size pizza that had just been delivered and now balances precariously on his knees. He notices its steam rising gently and wafting through the air, filling the room with his favourite aroma: ‘food!’

He listens with rapture to his favourite football manager’s ranting.Yes, he reminds himself with glowing eyes: that manager’s a real man, strong, with a thick-set body and a mouth that continually seems to burst forth outrageous statements! And expletives – admittedly beeped out by a sissy programme editor – seem to stream effortlessly from thick and egotistic lips.

Nigel giggles to himself. He is enjoying these outbursts; they are amusingly insulting and words are being aired that cannot be received over the airwaves because of their earth content – they are too earthy! But one can always lip-read and not missing out, thereby increasing the fun!

Wonderful thoughts are coming to his mind as he takes another strong suck from his beer can: The wife’s gone away, this time for good! The divorce was very disturbing and a real upheaval. She seems to live now with her aunt Gerti in Muckalot in another state - wherever the hell that is.

Her dim-witted cousin Winston had come and picked-up all her belongings. He’s taken a lot, piling it high on a truck, but it was great to see the last of her junk!

From now on, he keeps reminding himself, there is no more screaming at him, no more berating, the home is now quiet and peaceful as there is only he and his cat Benny, who is in complete agreement with him.

He glances around and notices that the room now looks sparsely furnished. His wife, ex-wife to be exact, has left him with the bare necessities! But there is a tranquil light filtering through the sheer curtains, making all the dust visible and yet giving the room a tranquil ambience.

‘This is a man’s paradise’, he thinks, nodding to himself. There are his scattered newspapers, with the sports pages open and soon there will be a few magazines lying around the room he would normally not have dared to buy.

‘It‘s great to be free’, he thinks – it is a wonderful feeling, and he becomes aware of an intoxicating rush rippling through his body, making him sigh in bliss.

Suddenly, there are knocks on the door, rather firm and banging with determination.

‘What on earth…..’ He doesn’t like unforeseen visitors, especially when they are interrupting his favourite television program! Before he is able to shout ‘Go away!’ it bangs again, this time with an added touch of impatience and very annoying! He feels his fury rising.

Opening the door somewhat to avoid further noise, he becomes aware of two men who were obviously detectives, identifiable by their tight fitting suits and felt hats – ‘who wears hats, nowadays?’ he observes. Behind them jostled a fat policeman with a television news team, complete with camera man and sound technician.

The detectives worry him - right from his first glance at them he has this gut feeling that they spelt troubles. These two men had faces so leathery and weather beaten and with darting eyes that, when making eye contact, seem to yank out any secrets a person might want to withhold.

They are with a third man, a kind of professor type, with thick glasses, holding a clipboard in his hands.

The news team is getting visibly exited, starting to push their way closer to Nigel. They are of the delicate type, colourfully dressed, ‘very pansy-like’, Nigel observes.

They are holding their various apparatuses as if they were doing the public, and humanity in general, a great favour! ‘But what is this all about?’ his thoughts keep racing through his mind.

Before he could think straight and absorb all this gathering, one of the detectives, with a face like a constipated bulldog, with eyes that were big and bloodshot and darting everywhere, held out a shiny metal plaque.

‘Homicide!’ he rasps, ‘Are you Nigel Osprey?’

And he did not wait for a reply – so sure was he of his case! ‘You are under arrest for the murder of a Mrs.Emilia Prattlelot…, your ex wife!’

‘W..w..w.whaaaat?’ Nigel could only gasp incredulously.

‘That’s right!’ You heard!’ This bellow comes out of non-existent lips.

‘Come with me now. Come on, come on…..’ A huge fat hand reaches out to grab him.

‘What are you talking about?’

Nigel instinctively tries to close the door in an attempt to shut out this hostile crowd. Unfortunately, this Robert-Mitchum-look-alike has big feet – very big, they reach the door gap, thereby preventing its closing.

The third man, the one looking like a boffin, but with the same non-descript clothes, had white hair and probably a large bald spot that, too, is covered by the old-fashioned hat. His pronounced features were thick spectacles – very thick. They were so pronounced that they seem to convex out in an attempt to reach him, with two tiny black spots showing that are trying to hypnotise him – they were either his pupils or the dots flies had left on his glasses.

‘We know’ escaped his stern lips. His Adam’s apple moved up and down his scrawny throat with a collar that was far too big, giving the impression of shrinking whilst on duty!

The policeman, was in a uniform that tries to control his excessive weight by compressing it severely. But it only shifted his blubber downwards, manifesting itself in legs like concrete crushers, with rather gigantic, broad feet.

Now, he too, tried to get into the act: Come out, quick!’ it escapes his thick lips.

Nigel feels that it is time to say something:

‘Look, I haven’t done anything to anybody – I just wish to be left alone’. He forcefully through his weight against the door, as hard as he could, jamming that giant’s foot as hard as he could – with no effect.

‘He must have a prosthesis’, he observes as the man’s features betray nothing.

The man with the thick goggles explained:

‘We are from PCU, Predictive Crime-fighting Unit, based at police headquarters……’

‘I don’t give a fig what you are – I haven’t done anything and my meal is getting cold’

(He didn’t shout exactly ‘fig’, but this writer is of good upbringing and would not know how to spell the exact expletive!)

Nigel keeps banging the door against the detective’s shoe - a useless exercise.

‘Hey’, shouts the man with the microphone, ‘can you come out a bit and give us a smile – you will be on the news tonight!’

Amazed, Nigel opened the door and steppes outside. ‘What news? What are you talking about?’

The reporter was quite friendly; ‘Our government has installed a new supercomputer that not only records all the crimes in this state, keeps statistics as to their frequency and type……..’

The scientist took over:’ With all the demographic details, and the time-span, motive and all other relevant personality traits of the perpetrators, we are now able to forecast where a crime will happen, by whom, the reason, et cetera, et cetera’, letting the Latin words dissolve on his tongue.

He looked really exited about this new era of crime fighting. His hand, holding the pen, seem to write something unseen in the air.

‘What rubbish! I ‘aven’t done anything and that’s it. Leave me alone – the lot of you!’

His eyes encompassed everybody and his chin pointed especially at the reporter and his team. Blood is draining from his face and suddenly he feels so alone and helpless.

‘This is a nightmare! How do I get out of this?’ his thoughts keep racing. And there are now signs of perspiration on his forehead.

‘Come with us – come on, come on!’ The hefty detective uttered these words like a busy landlord reminding his patrons of closing time.

‘Just to show you how accurate we are,’ the scientist tries to demonstrate eagerly, ‘You’ve ordered a pizza for dinner, with extra anchovies and mushrooms.’ Staring at his clipboard folder in his hand, he rattled off the words.

Stunned silence prevailed.

‘Well, yes, but…..’

‘Come on, come with us. Don’t give us any troubles.’ The mountain-man began tucking at his arm again - a symbol of his impatience.

‘Leggo of me - I ‘aven’t done anything!’

Nigel’s cry now sounds a bit more desperate.

Staring at his clip board folder, the scientist eagerly continues:

‘You’ve ordered this from an outlet called Pizza Paradise – did you not? Then you fed your cat – didn’t you? Also, you rang your friend Alfredo, inviting him for the evening?’

The last sentence was shouted with disgust.

In the background, the television anchorman started to talk into a microphone, explaining to his unseen viewers this great new technology, with the eager face of an expert and an uneasy stomach because he was not sure what exactly he was talking about.

Standing on a nature strip, he notices that this was not the only thing he was standing on. Don’t people believe in picking up after their dogs?

Now the policeman gets into the act: ‘You have a brother called Arthur who lives in England. And a cousin in Townsville, called Edward, - right? And your car number is ……’ Raising his voice in triumph he finishes:

‘Your ex-wife will arrive any moment now, attempt to take custody of the dog, leaving you with the cat. And then it will happen!’

He nodded at the increasing number of spectators. Justice is being done – everybody can see this!

A new person, female, approaches the crowd. She is somewhat dowdily dressed, with a headscarf and showing an expertly way of pushing and shoving her way into the crowd and through it.

Nearly reaching Nigel, she nods at him.

‘Stop! Where do you thing you are going? And who are you anyway?’ The policeman held up a meaty hand with sausage fingers.

‘Let me through, I must see Nigel!’

The detective tried to state a fact:

‘So, you are Emilia Prattlelot, the ex-wife?’

The gathered crowd outside the door stiffens; they look at each other, nodding ‘I told you so!’ Then they step back somewhat, aware that they are facing a cataclysmic moment.

‘No, I am Sally the cleaner! I am here to pick up my pay for the house cleaning. She looked at Nigel, holding out a hand: ‘You promised you’ll have the eighty-five dollars for me…..’

Nigel gasped: ’Of course, Sally, eighty five-dollars did you say? No problem! Reaching into his back pocket he produced his wallet and carefully counts out the money into her upheld palm.

Staring at the money piling-up in her hand, she readily gives information to the questions. Yes, she comes regularly and this afternoon is her pay-day.

Great consternation is spreading and the police suddenly look deeply wounded: It is supposed to be the time of murder!

There are frantic phone calls to the police head offices and phones are ringing in reply, back and forth.

‘Thanks, Nigel, see you soon!’ Sally disappears with the same amount of determination she came with, but this time with an added touch of triumph.

For some reason the group of police are looking pale and stunned. The scientist staring into his clipboard folder was suddenly red-faced, the police crowded around him, all attempting to look knowingly.

‘There is no mention of a Sally!’ The geek with the thick glasses seems to have his eyes protruding like on stalks.

‘The wife is not here, but a cleaning woman turns up…..’

First, a murmur goes through the crowd, then a kind of rebellion starts spreading. Mumbling first disappointment, then loud sounds of dissatisfaction about the police in general and the law begins to be aired.

The television team hurriedly pack-up their various equipment with downcast expressions whilst their bus driver starts the engine. Now, they have no story to report!

People are walking away, disgusted and in all directions, having been cheated out of a real drama.

The people of the law are still making frantic phone calls to their head offices, especially to their computer department.

‘Goggle-eyes’ stares at his mobile as if he cannot believe what he’s just heard, Fatso tries to crush his phone in his meaty hand and the bulldog’s blood-shot eyes keep staring in disbelief at the scientist’s computer readout.

But after a while they, too, withdraw, making their exit with a final glare at Nigel: ‘We will be back,’ their looks seem to say.

Everybody withdraws – the new, crime-predicting, computer has made a mistake!

Leaving Nigel standing outside his door, alone and scratching his head. Shrugging his shoulders he murmurs:

‘Who the hell is Sally?’


Peter Frederick

http://www.peterfrederick.org
http://www.life-on-the-road.com


Tuesday, December 29, 2009

THE CONSTIPATED WEDDING NIGHT

THE WEDDING GUESTS ARE NOISY DRINKERS,
LOUSY SINGERS, SOME ARE STINKERS.

WITH FOOD IN ABUNDANCE AND PLENTY TO DRINK,
THE WEDDED PAIR TO THE EXIT SLINK.

THE GUESTS NOW STAGGER 'ROUND IN DANCES,
THE SINGLE ONES MAKE DARING ADVANCES.

THE NEWLY-WEDS FEEL THEIR STOMACH UPSET
FROM EXOTIC AND UNKNOWN FOODS THEY ATE.

WITH BURSTING BELLY AND NOTING NO MOTION,
THEY ASKED THEIR HOTEL FOR A LAXATIVE LOTION.

TAKING TURNS IN THE BATHROOM WITHOUT REPORT,
THEY, WITH SINKING FEELING, TO BROODING RESORT.

WEDDING, THEY FIND, IS OVERRATED
WHEN THE WEDDING NIGHT IS CONSTIPATED!


(Would you like to leave a comment?)

Peter Frederick

http://www.peterfrederick.org
http://www.life-on-the-road.com


Wednesday, December 23, 2009

and now......A LIMERICK!





THE YOUNG LAD READS A FORBIDDEN BOOK,
IN A JACKET FROM ELSEWHERE HE TOOK.
WITH PARENTS UNAWARE,
HIS SIBLINGS DON'T CARE,
ONLY GRANDDAD HAS A MISCHIEVOUS LOOK !

Peter Frederick

http://www.peterfrederick.org
http://www.life-on-the-road.com




Friday, December 18, 2009

SELLING SUCCESSFULLY TO DIFFICULT CLIENTS


There is a group of specialist salespeople visiting architects, designers, and government offices in the course of their work of trying to get their products specified for new buildings and refurbishing projects. But it is very difficult for them to approach these professionals due to their time constraint.

For example, if an architect would see every representative who calls on him, he would do nothing else but seeing them and not get any work done. Most company representatives may make it to the reception desk of such offices and there they are usually stopped and prevented from getting any closer to their important business contact.

But there is a technique of breaking through this barrier und meet face to face with the clients and therefore get the chance of discussing with them your company’s products. And this article passes-on this knowledge of effecting your business in a successful way!

Firstly, there is your own presentation. I strongly advise that you do not over-dress and not appear in any way ostentatious as this may arouse aversion. It is wise to show a bit of solidarity and the ‘camouflage’ should be the same appearance as the architect. Only by blending in with them will a meeting give an air of equality and, yes, solidarity. Of course, your total manners, including standard of language need to match as well in order to establish a good rapport. At any time, you need to convey an air of an equally hard-working professional, which you are!

Having taken care of this pre-condition, you finally arrived at the architect’s office. Standing before the receptionist, with all your samples in your big satchel, have a large piece under your arm, rolled-up or folded, you are being told by her. that the architects are all very busy as their project is running behind schedule or that there is a problem on the building site. And therefore, nobody can see you, you are told with a trained, regretful voice.

You smile at her, nodding understandingly and offer to merely update the catalogue of your company’s products, they have in their library as there is nothing worse, you emphasize, than specifying something that is not available any more. That would be a real big problem. And you promise not to bother anybody, just to update a few pages in the catalogue and you are on your way. This would only take a moment.

At most times, this will get you the permission to proceed into the inner sanctum. Walking through the offices, the library is mostly an array of bookshelves at the far end of the offices or it is located in a separate room. You may get superficial glances from some people as they momentarily look up from their work and it is always very conducive to reward them with a friendly smile.

Arriving at the library, you put your sample case down and ‘inadvertently’ place your large sample, being cloth, board, PVC, whatever in a position that can will be noted by anybody who comes near. A sample table which most rooms have would be a real attention-getting position.

And while you slowly pull your catalogue off the shelve and slowly page through it, pretending to be totally absorbed, you will take notice of the coming and going around you. Professionals are pulling some folders off the shelves, paging for technical data and other information.

They will notice your large sample piece, placed so ostentatiously and become inquisitive. Maybe fingering it or muttering a few words to a colleague, they try to find out more. Eventually, somebody will approach you, looking at the large sample piece or product with interest and ask: ’ Excuse me, what is that?’ And there is your chance to sell your product, finishing with your sales pitch. Some other people with come and listen to it with interest. Or somebody will shout to a colleague across the room: ‘Hey Frank, come and have a look at it! Isn’t this something that you are looking for?’

You hand out technical data and small colour charts and ask for more details about their project. And talk about buildings where this has been already successfully installed and from where references can be obtained…….

On the way out, you smile at the receptionist and assure her that you have updated your catalogue and that all samples are now current. Yes, you reassure her, everything in your company’s product catalogue is now available and nothing can go wrong when specifying something. That will reassure her that she has done the right thing, letting you into the offices ‘without seeing an architect!’

And, leaving the premises in an elated mood, you may notice another company’s representative leaving the counter in a dejected mood as he had just been told that everybody was too busy to see him!

There are, of course, variations of this technique, adjusted to a particular situation but by applying a little bit of ‘creative selling’ you have concluded a successful visit!

Peter Frederick

http://www.peterfrederick.org
http://www.life-on-the-road.com



Friday, December 11, 2009

I HAVE WAITED FOR YOU….

I have waited for you,

for many long years,

despairing and lonely,

with eyes full of tears.


You've left me and promised

your early return,

in freshest of bloom

for you I did yearn.


Your tenderly nearness

I yearned for so much,

your smile and kind eyes,

your sweet voice and touch.


Through illness and hardship,

alone and despairing,

my heart ached so much

from all my yearning.


My prayers were sent

to wish you keep well

and to wish you near me

to God I did tell.


The years have been fleeting,

I've been through them yearning,

with praying so hard

for your returning.


I have waited for you,

now I am ill and so sore

and you've come to my bedside

but I don't need you any more!


Peter Frederick

http://www.peterfrederick.org
http://www.life-on-the-road.com



Friday, December 4, 2009

INTRODUCING: A VERY SPECIAL AUTHOR!


In the world of writing, there are many wonderful specialisations: Whilst some authors may concentrate on writing thrillers or love stories, a very important function is that of the historic or research writer who records almost forgotten facts and happenings - just when they are about to slide into oblivion!

One such expert is Jenny Davies who is a child of Melbourne, Australia and her first creation is a very impressive achievement indeed! Having been born with an inquisitive mind and solid respect for buildings that have been created long ago with pride, she discovered very early in her life hat they have a lot of knowledge to pass-on to present and future generations. Provided, they were found, recorded in an historic tome, augmented with photographic documentations and scientific drawings.

One such building, Jenny found, is the Melbourne Flinders Street railway station, a very large, elongated building, next to the Princess Bridge and stretches down Flinders street to the intersection with Elizabeth Street and beyond an enormous block!

With its hundreds of rooms, most of them closed and unused for many decades, Jenny sensed that so much is there to be re-discovered about its past and therefore about the past people of the City of Melbourne and Australia as a country.

Her book Beyond the Façade Flinders Street, more than just a railway station is Jennys proud result of exhaustive research, collected with painstaking searches through archives and conducted with great love for Australias past achievements. It is supported with a profusion of historic photos and illustrations, taking the amazed reader back to times long past and the people who created this nation.

And her books publication coincides with the 100 year jubilee of Flinders Street railway station, with the corresponding celebrations organised by Jenny herself with the support of Metro Trains Melbourne. In this, Jenny will contribute her part with lectures, presentations and the promotion of her truly historic work Beyond the Façade. A Centenary, Limited Edition (boxed, signed and numbered) of her current book will be launched at Fed Square Book Market on Saturday 12 December at 12 noon. The Launch will be accompanied by a photographic display on the Big Screen.

An Exhibition entitled “The Station Turns 100” will be held in the Degraves Street Subway from 4 to 23 January with support from Platform Artists with works by artists Tristan Tait and John Bates. The Launch is on Friday 8 January, 6 - 8 pm. Everyone is welcome!

We all can only admire and congratulate Jenny to her outstanding achievement and wish her many more creative years of researching the Melbournes past and preserving history for posterity!

(Jenny Davies can be contacted on her website http://www.flindersstreetstation100.com)


Peter Frederick

http://www.peterfrederick.org
http://www.life-on-the-road.com


Thursday, December 3, 2009

IMPROVING CUSTOMER SERVICE AT THE HEADOFFICE:


Since competition is getting increasingly more intense and sophisticated, it is paramount to maximise all advantages and improvements in one’s own sales organisation. With this concise investigation of the company’s head-offices we highlight, step-by step, the important details that make an organization stand out and being appreciated by the customers.

The first contact with our organization may be by telephone. There must be no such thing as a synthesized voice and/or recorded messages about which buttons to press and how excellent the company is in the field of customer service. After all, this is up to the caller and he may beg to differ…..

A friendly and eager voice needs to answer, starting with the correct company’s name, followed by the stating of the person’s name. This establishes a friendly connection at the start.

Should there be a state holiday in the location of the national office, provision needs to be made for an ‘emergency’ service, that is, a person still needs to answer any phone call as it may be from interstate, with the caller unaware that there is a local holiday. Otherwise the caller may think the company had gone out of business and promptly phone a competitor.

In the customer-friendly decorated offices, we now shall turn to the most important person in the building, the customer service officer.

She need to be an outgoing person, with a friendly voice, sounding relaxed and yet professional. She must have all time in the world to assist a customer and make him feel glad that he phoned this company and not a competitor.

It is always uplifting to start a conversation with a compliment. ‘Nice to hear from you again!’ or ‘Oh, you sound cheerful today – you must be very successful!

Sometimes, a superior may judge this person by the number of phone calls they manage during the day, which is utter nonsense. This customer service officer is the company’s first sales person and the customer satisfaction is the only criteria by which to measure her performance!

She must be able to converse professionally about various aspects of the trade, being chatty and a source of knowledge to the caller.

She needs to be forthright and true. When promising to ring back it must be so. ‘I would like to go to the warehouse and check the stock personally and ring you back!’ will always convey the feeling that things are being taken care of.

Or phoning a customer with the message that his goods he has been waiting for, have just arrived in the warehouse and will be delivered tomorrow, will always impress a customer.

After closing the sale and before terminating the phone call, she needs to say: ‘Thank you for the order!’ Remember, the customer does not have to place an order with your company.

Such a customer service officer should attend all sales meetings and sales conferences and, at business functions, mingle with the customers. She should qualify for educational overseas trips, if available, and also for sales training seminars.

This person is indeed part of the sales team and not merely a glorified clerk.

He or she should accompany the representative once in a while on his round of calls and observe him selling and promoting the company’s business.

When the customer personally calls at the offices, in any matter, he should be encouraged to ask for this sales coordinator for personal service.

The general attitude must be one of total sales support for the representative on the road, that is total teamwork in fitting in with the customer.

Once a day, this customer service officer should ring the representative on the road for a quick business-chat about who rang the office, who placed orders, which customer aired a grief. This total sharing of team work is necessary for positive team spirit.

We must always remember, when a customer calls on the offices, it is not an interruption of your work but an opportunity to show our appreciation of his business association with you!

Only when the field forces and the customer service officer totally integrate and closely cooperate with the customer, a superior sales organisation will be achieved and commercial success assured.

PETER FREDERICK

http://www.life-on-the-road.com

peter.frederick@life-on-the-road.com